Complaints Procedure

At TradeMission BV, we strive to provide high-quality services to all our clients. We take complaints seriously and are committed to resolving them promptly and fairly. If you have a complaint, please follow the procedure outlined below:

Lodging a Complaint
You can submit your complaint by email to the following address:

TradeMission BV
Netherlands
Email: info@trademission.net

Please include the following information in your complaint:

Your full name
Contact details (email address, phone number, postal address)
Nature of the complaint; Any relevant documentation or evidence supporting your complaint

Acknowledgement of Complaint
Upon receiving your complaint, we will acknowledge receipt within 5 working days. This acknowledgment will include a reference number for your complaint, which you should use in any further correspondence regarding the matter.

Investigation
We will conduct a thorough investigation into your complaint to understand the issues raised and identify appropriate solutions. During this process, we may contact you for additional information or clarification if necessary.

Response
Once the investigation is complete, we will provide you with a written response detailing our findings and any actions taken or proposed resolutions. We strive to resolve complaints within [insert timeframe] working days of receipt, but complex cases may require more time.

Escalation
If you are not satisfied with the response to your complaint, you have the option to escalate the matter further. You can request a review by a senior member of our management team, who will conduct a secondary review of your complaint and provide a final response.

External Resolution
If you remain dissatisfied with the outcome after exhausting our internal complaints procedure, you may seek external resolution through relevant regulatory bodies or legal avenues as applicable.

Confidentiality and Fair Treatment
We treat all complaints with confidentiality and fairness, and we will handle your complaint with the utmost respect and sensitivity. We are committed to resolving complaints in a transparent and impartial manner, ensuring that all parties involved are treated fairly.

Contact Information
If you have any questions or require assistance regarding our complaints procedure, please contact us at: TradeMission BV Netherlands Email: info@trademission.net

We appreciate your feedback and thank you for helping us improve our services.